Muzi is a product designer crafting human-centered 0-> 1 SaaS, enterprise, and consumer products that drive growth & engagement through design thinking process and UX research.
Design Impact Across Companies
Keap (Acquired by Thryv)
2021.6- Present
Led cross-functional teams to launch scalable payment solutions, optimize e-commerce UX, enhance email and core product experiences, driving adoption, revenue, and efficiency for 20,000+ businesses.
Yaytour
2023.2- 2023.9
Led UI, user flows, and design system for a travel and social app, partnering with the CEO and engineers to drive agile design, boost user acquisition, and improve app stability, achieving an 80% sign-up rate.
ServiceNow
2020.5- 2020.8
Led user research and design for the employee portal, improving usability for 12,500+ employees by identifying pain points and delivering validated flows, wireframes, and prototypes.
Zonda
2020.5- 2020.8
Conducted qualitative research on enterprise housing market data at Zonda, delivering strategic insights to executives and improving tablet product UX through user feedback.
Latest Projects
UX research | Interaction design | Design system | Usability testing | 0-> 1 product
Keap Invoice Templates: Effortless Invoicing, Maximum Efficiency
Improve Keap's invoicing system with customizable templates to make invoicing faster and more efficient, enhancing the user experience and increasing sales productivity.
3 Day hackathon | UX research | Rapid prototyping | Data visualization
AI Meets Email Health: Giving Users the Tools to Stay Out of Spam
Redesigned the Email Health Widget and reports to improve visibility, reduce spam complaints, and boost deliverability with AI-powered recommendations.
UX research | Information architecture | Interaction design | 0->1 product
Keap Pay: A Brand-New Payment Solution, Built for Ease
Creating a new embedded payment solution to improve payment processing in a unified CRM, sales, and marketing platform, while supporting the company's revenue growth.
UX research | Interaction design | Usability testing
Say Goodbye to Duplicate Contacts: No More “Who’s This Again?”
Removing duplicate contacts improves client management and efficiency. It makes relationship management, payment processing, marketing, and sales automation easier, leading to better connections and more streamlined operations.
Mobile app | 0 -> 1 product | AI Chatbot
Yaytour: Your Go-To App for Social Travel
Yaytour enhances solo travel by turning it into social experiences. Easily discover and connect with like-minded travelers through an AI chatbot that provides tailored recommendations and encourages genuine interactions.
UX research | Information architecture | Interaction design | Usability testing
One Platform to Rule Them All: Elevating the Employee Experience on ServiceNow
Bringing everything together that employees need within topic-driven pages on a single platform to simplify workflows for 12,500+ global employees.