Muzi is a product designer crafting human-centered 0-> 1 SaaS, enterprise, and consumer products that drive growth & engagement through design thinking process and UX research.
Design Impact Across Companies
Keap (Acquired by Thryv)
2021.6- Present
Led cross-functional teams to design and deploy scalable SaaS payment solutions, optimize e-commerce UX, and enhance core product features, driving user adoption, revenue growth, and improved efficiency for 20,000+ businesses.
Yaytour
2023.2- 2023.9
Led the UI, user flows, and design system for a travel and social media app, collaborating with the CEO and engineers to implement agile design, optimize user acquisition, and enhance app stability, achieving an 80% user sign-up rate.
ServiceNow
2020.5- 2020.8
Led user research and design for the employee portal, improving usability for 12,500+ global employees by identifying pain points and creating validated user flows, wireframes, and high-fidelity prototypes.
Zonda
2020.5- 2020.8
Conducted qualitative research on enterprise housing market data at Zonda Data Intelligence, delivering strategic recommendations to executives and enhancing tablet product UX through user feedback integration.
Latest Projects
UX research | Interaction design | Design system | Usability testing | 0-> 1 product
Keap Invoice Templates: Effortless Invoicing, Maximum Efficiency
Improve Keap's invoicing system with customizable templates to make invoicing faster and more efficient, enhancing the user experience and increasing sales productivity.
UX research | Information architecture | Interaction design | 0->1 product
Keap Pay: A Brand-New Payment Solution, Built for Ease
Creating a new embedded payment solution to improve payment processing in a unified CRM, sales, and marketing platform, while supporting the company's revenue growth.
UX research | Interaction design | Usability testing
Say Goodbye to Duplicate Contacts: No More “Who’s This Again?”
Removing duplicate contacts improves client management and efficiency. It makes relationship management, payment processing, marketing, and sales automation easier, leading to better connections and more streamlined operations.
Mobile app | 0 -> 1 product | AI Chatbot
Yaytour: Your Go-To App for Social Travel
Yaytour enhances solo travel by turning it into social experiences. Easily discover and connect with like-minded travelers through an AI chatbot that provides tailored recommendations and encourages genuine interactions.
UX research | Wireframing | Prototyping | Usability testing
Tag Smarter, Not Harder—A Better Way to Manage Your Contacts
Redesigning the experience of editing and deleting tags and categories to help segment users' contacts easily and communicate with them efficiently.
UX research | Information architecture | Interaction design | Usability testing
One Platform to Rule Them All: Elevating the Employee Experience on ServiceNow
Bringing everything together that employees need within topic-driven pages on a single platform to simplify workflows for 12,500+ global employees.