Design that ships.

I make the hard parts clear, then design and build products people actually use.

Currently a Product Design Strategist in education technology.

I set a North Star around what customers need, test ideas early, and use what I learn to decide what to build next.

Blue watercolor portrait of Muzzy Lin waving hello

Purpose led. Human by design.

I design AI products that help people read, plan, and get work done. I focus on what the AI should do, what people need to check, and where it belongs in their workflow. My work spans strategy, research, design, and implementation.

Product strategy0→1 product designAI product designUX researchB2B · B2C productsEarly stage consultingFront end code
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Work that moves things.

Archive / 07 projects

Some projects are under NDA, so I have left out sensitive details. Each case notes when visuals are illustrative or reconstructed.

Yedoo AI reading companion marketing visual with the macOS library, reading progress, recommendations, and AI book chat
Consumer · Reading

Yedoo

Product designer0→1 · 1 month

I designed and built a reading workspace that keeps AI questions beside the source passage. A calm reader comes first; discussion and creation extend the experience.

Launch
iOS · 1 month
Ownership
Strategy through build
Designed for
macOS · iPad · iOS · web
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Keap Pay marketing visual with the payments dashboard, recent transactions, and payment setup options
Fintech

Keap Pay

Sole product designer5 month replacement window

I led onboarding and migration design as Keap replaced WePay in five months, balancing merchant confidence with verification requirements and a new provider integration.

First-quarter volume
$70M+
Usability / SUS
73.9
Migrated on time
70%
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AI · R&D

AI Email Health

Product designer · R&D1 research sprint

I explored how an email-health score and AI advice could help users understand a warning and fix the problem inside their CRM. This was a research sprint, not a product launch.

Status
R&D prototype
Research
6 interviews
Next step
Feasibility + validation
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Strategic AI marketing visual for AI-powered strategic planning with agent change review, evidence, confidence, and human approvals
Enterprise AI

AI Strategic Planning

Independent redesignConcept exploration · Not shipped

A separate exploration because my original work is confidential. I redesigned an early concept around clearer agent roles and review steps. This is not the client product or a validated solution.

Focus
Agent roles
Interaction
Review before commit
Status
Independent concept
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Amplift AI marketing visual with ranked social and AI visibility opportunities
AI marketing

Amplift AI

Product designer1 month sprint

Users kept leaving the home page to find Opportunities. I brought those AI suggestions onto home so people could find something useful and start a campaign.

Discovery improvement
5×
Time saved / survey
60%
Faster setup
3×
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Keap Invoice Templates marketing cover showing reusable invoice templates inside the CRM
Fintech

Invoice Templates

Sole product designer3 month MVP

I combined visual previews with clear ownership and pricing so small businesses could reuse billing details without rebuilding each invoice. Six-user testing refined selection, saving, and reuse.

Faster
75%
Fewer tickets
42%
Adoption
20%
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ServiceNow employee experience marketing cover showing a unified benefits and support portal
Enterprise UX

ServiceNow Employee Portal

UX design internResearch → IA → testing

A unified employee portal where people self serve HR, benefits, and everyday answers from one place.

Self resolved
85%
Satisfaction
+50%
Employees
12.5K
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From ambiguity to something people use.

I move between product strategy, interaction design, and front end execution, keeping the feedback loop short from first question to shipped experience.

Discover

Find the useful problem.

Frame the business constraint, listen for the human need, and make the riskiest assumption visible.

Make

Prototype the real thing.

Turn research into flows people can use early, then sharpen the interaction through direct feedback.

Ship

Stay through the details.

Work with engineering through implementation, whether that means a design system or production front end.

I help early stage startups and teams building B2B and B2C products turn bold ideas into products people trust.

Across both, I turn complexity into clear direction, moving from research and product strategy through interaction design, systems, and the details that make an experience ready to ship.

Let’s build something worth using.